To access voicemail from your phone you may dial *99, press the voicemail/message button. To access voicemail from off-campus you can use the Jive mobile or Jive web app and dial *99. The default PIN is "0000". If you forget your PIN, you can login to the Jive Web App (https://my.jive.com) and change it under voicemail settings.
How do I check voicemail from a phone?
Quickly access voicemails from your phone using these star codes.
- A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.
- If you have Delete Message After Sending enabled in your voicemail notification settings, your voicemails will be permanently deleted (we cannot retrieve them) once they are emailed.
Check your voicemail
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Dial *99 from your phone or press the Messages key.Note: Depending on the phone model, this button may have an envelope icon on it.
- If there are multiple lines assigned to the device, select the desired line before completing these steps.
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Dial your password (default 0000).
Download your Voicemail Menu Guide.
For visual voicemail, try using GoToConnect or our mobile app.
Check other voicemail boxes
- Dial *98 from a phone.
- Enter the extension.
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Dial your password (default 0000).
Download your Voicemail Menu Guide.
Check voicemail or change greeting from off-campus
- Dial 502-585-9911 from a phone.
- Then dial 9
- When prompted enter your mailbox (4 digit extension number).
- Dial your password (default 0000).
See Also: Voicemail Greeting Setup and Jive Mobile App