To access voicemail from your phone you may dial *99, press the voicemail/message button. To access voicemail from off-campus you can use the Jive mobile or Jive web app and dial *99. The default PIN is "0000". If you forget your PIN, you can login to the Jive Web App ( and change it under voicemail settings. 

How do I check voicemail from a phone?

Quickly access voicemails from your phone using these star codes.

  • Watch Video
  • A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.
  • If you have Delete Message After Sending enabled in your voicemail notification settings, your voicemails will be permanently deleted (we cannot retrieve them) once they are emailed.

Check your voicemail

  1. Dial *99 from your phone or press the Messages key.
    Note: Depending on the phone model, this button may have an envelope icon on it.
  2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
  3. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

For visual voicemail, try using GoToConnect or our mobile app.

Check other voicemail boxes

  1. Dial *98 from a phone.
  2. Enter the extension.
  3. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Check voicemail or change greeting from off-campus

  1. Dial 502-585-9911 from a phone.
  2. Then dial 9
  3. When prompted enter your mailbox (4 digit extension number).
  4. Dial your password (default 0000).

See Also: Voicemail Greeting Setup and Jive Mobile App